Cookie and Privacy Policy
Last updated: 10 July 2026
1. Who we are
This website, hermanosfranchise.co.uk, is used to provide information about the Hermanos Coffee franchise opportunity in the United Kingdom and to receive franchise enquiries.
Hermanos Colombian Coffee Roasters Ltd is a company registered in England and Wales under company number 10124447, with its registered office at Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR. Hermanos Colombian Coffee Roasters Ltd is the franchisor of the Hermanos Coffee franchise.
SOOM Media Company Ltd, registered in England and Wales under company number 16502606, registered office Crossways Corner, Main Road, Frating, Colchester, England, CO7 7DJ, acts as the appointed UK marketing agent for Hermanos Colombian Coffee Roasters Ltd and manages franchise recruitment and enquiries in the United Kingdom.
For this policy, “we”, “us” and “our” means Hermanos Colombian Coffee Roasters Ltd and, where relevant, SOOM Media Company Ltd when handling UK franchise enquiries on its behalf.
2. How to contact us
Email: info@soom.uk
Postal address for UK enquiries: SOOM Media Company Ltd, Crossways Corner, Main Road, Frating, Colchester, England, CO7 7DJ.
3. What personal data we collect
When you submit an enquiry or contact us, we may collect your name, email address, telephone number, preferred territory or location, investment readiness, business background, message content, and any other information you choose to provide.
We may also collect technical information about your visit, such as IP address, browser type, device information, approximate location, pages viewed, referral source, form security information, and cookie or consent preferences.
4. How we use your personal data
We use your personal data to respond to your enquiry, send the franchise prospectus, assess territory and location availability, arrange discovery calls, keep records of communications, send you relevant marketing communications where permitted, improve this website, comply with legal obligations, and protect our legitimate business interests.
We will only send email and SMS marketing communications where we are legally allowed to do so, and you can ask us to stop contacting you at any time.
5. Our lawful bases
We rely on one or more lawful bases under UK data protection law, depending on the activity. These may include:
- Consent, for optional cookies, advertising pixels, analytics technologies, and email and SMS marketing communications.
- Legitimate interests, for responding to franchise enquiries, managing business records, improving our service, protecting the website, and assessing franchise suitability.
- Contract steps, where we process information to discuss or prepare for a potential franchise relationship with you.
- Legal obligation, where we must keep records or respond to lawful requests.
6. Who we share data with
We may share personal data with the following categories of recipients:
- Hermanos Colombian Coffee Roasters Ltd and SOOM Media Company Ltd.
- Our customer relationship management (CRM) system, KORE, used to manage and follow up franchise enquiries.
- monday.com, used to organise and manage enquiry and project data.
- Mailchimp, used to send email marketing communications.
- SMS messaging providers, used to send SMS communications.
- Website hosting providers, form providers, and email service providers.
- Google, where consent has been given, for analytics and advertising (see the cookie section below).
- Meta, where consent has been given, for advertising (see the cookie section below).
- Professional advisers, and regulators or authorities where required by law.
We do not sell your personal data.
7. International transfers
Hermanos Colombian Coffee Roasters Ltd and SOOM Media Company Ltd are based in the United Kingdom. Some of our service providers, including certain analytics, advertising and email providers, may process data outside the United Kingdom or European Economic Area. Where data is transferred outside the UK or EEA, we will take steps intended to protect it in accordance with applicable data protection law.
8. How long we keep data
We keep enquiry information for as long as needed to deal with your enquiry and maintain appropriate business records. As a working policy, unsuccessful or inactive franchise enquiries are normally kept for up to 24 months unless a longer period is needed for legal, accounting, regulatory, franchise due diligence or dispute reasons.
Cookie and consent retention periods are explained in the cookie section below.
9. Your rights
You may have the right to access your personal data, ask for correction, ask for deletion, object to processing, restrict processing, request data portability, and withdraw consent where processing is based on consent.
To exercise your rights, contact us using the details above. We may need to verify your identity before responding.
10. Complaints
Please contact us first if you have concerns. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
11. Cookies and similar technologies
We use cookies and similar technologies on this website. Cookies are small text files placed on your device that help the website function and allow us to understand how the site is used and to measure our advertising.
Strictly necessary cookies are always active. Optional analytics and advertising cookies are only used where you have given consent through our cookie banner. You can change or withdraw your consent at any time using the cookie settings on the website.
Strictly necessary cookies
These cookies are required for the website to function and to remember your cookie choices. They cannot be switched off.
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| Consent preferences cookie | hermanosfranchise.co.uk | Stores your cookie consent choices | Up to 12 months |
Analytics cookies (consent required)
These cookies help us understand how visitors use the website so we can improve it. We use Google Analytics 4 for this. Google Tag Manager is used to manage and deploy these tags on the site; Google Tag Manager does not set its own cookies.
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors | 2 years |
| _ga_<container-id> | Google Analytics | Maintains analytics session state | 2 years |
Advertising cookies (consent required)
These cookies help us measure and deliver our advertising on Google and Meta (Facebook and Instagram), including measuring which adverts lead to enquiries.
| Cookie | Provider | Purpose | Typical duration |
|---|---|---|---|
| _gcl_au | Google Ads | Measures advertising conversions | 90 days |
| _fbp | Meta | Delivers and measures Meta advertising | 90 days |
| _fbc | Meta | Stores ad click information for attribution | 90 days |
| fr | Meta | Enables ad delivery and measurement | 90 days |
Cookie names, purposes and durations are set by the relevant third parties and may change from time to time. Some advertising cookies may also be set directly by Google or Meta on their own domains when you interact with their services.
Our email marketing (Mailchimp), SMS marketing, CRM (KORE) and monday.com do not place cookies on this website. Where you submit an enquiry, your information is sent to and stored in those systems as described in the sections above.
12. Changes to this policy
We may update this Cookie & Privacy Policy from time to time. The latest version will be posted on this page.